Support is not available on items downloaded through Elements.

According to Envato’s policy, support is not available on items downloaded through Elements, it means that there is no theme or plugin author will be required or expected to support Elements subscribers (You can consult this article from Envato/Themeforest for more details:  https://themeforest.net/page/item_support_policy).

To enable access to support, Elements themes and plugins will need to also be available on Envato Market.
Elements subscribers must purchase a license for the item on ThemeForest or CodeCanyon if they’d like to obtain support.

1During the item support period the author is expected to be available to:
– Answer questions related to the theme.
– Answer your specific questions about the features and functionality of the item
– Provide some guidance on the way the item is designed.
– Help you with issues related to using the item and getting the most value out of its functionality.
– Answer questions about third-party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.
– Find the bugs, conflict related to the third party plugins.

If you would like to have obtained support of the G5 team, you have to purchase our themes. The support service is our top priority with each theme, so G5Theme’s assistance department has a good rating on ThemeForest. With quick response, the questions or tickets are all solved in 24 hours. you will satisfied with this service.

5star

We are glad to assist you. Hopefully, this article is helpful enough to helps you know Support’s From Elements problem .
See you again in other tutorial!

How to create a multilingual WordPress website

By default, WordPress does not come with features required to create a proper multilingual site, but G5Theme offers WordPress themes that all are compatible with multilingual plugins. If you want to build an e-commerce site that will serve a diverse community that speaks multiple languages, then you don’t have many choices. You can use free plugins such as Polylang, qTranslate etc or use a premium plugin like WPML.

We strongly suggest using WPML since it’s the most complete solution for creating a multilingual WP website.

Configuration

After installing and activating the WPML, then you should configure it, the wrong configuration can create many problems for your website so please configure it with caution. We suggest to read this article carefully and proceed with its instructions: How to Create a Multilingual WordPress Site with WPML

Also, you can check WPML official guide for language configuration: WPML Language Setup

Translating

After configuration, then you need to start translating your website contents. Please check the following articles for each section.

Translating Posts/Pages

Translating Categories/Tags/Custom Taxonomies

Translating Menus

Translating Widgets

Translating Strings

Anything that doesn’t fall inside posts, pages or taxonomy goes into String Translation. This includes the site’s tagline, general texts in Admin screens, widget titles and many other texts.

Language Switcher

After translating your website contents, then you should place a language switcher into your website so visitors can simply choose their desired language. Also, you may check language switcher options to achieve your desired style.

Here is our guide on how to translate language on our theme: http://support.g5plus.net/knowledge-base/how-to-change-language-in-g5theme-using-loco-translate-plugin/

Hopefully that this article could give you more details on how to create a multilingual site that used our premium WordPress themes. If you have any questions or concerns, don’t hesitate to let us know by leaving a topic in our support forum. Thank you very much!

 

How to Clear Cache

Sometimes issues that should not normally exist on your webpage are simply because of your own cache and can be quickly removed by clearing the cache out. There are three types of caches that may affect how your website is performing. These caches are Browser Cache, Plugin Cache and Server Cache. Please read below to learn how to clear each type of cache.

  • Browser Cache – this is cache stored by your browser to allow your page content to load faster.
  • Plugin Cache – this is cache specifically from a 3rd party WordPress plugin.
  • Server Cache – this is cache imposed by your hosting company directly from your server.

➤ Clear Browser Cache For Each Browser

Your browser cache, also called Temporary Internet Files for some browsers, serves as a folder where some items such as images, photos, or even entire websites are stored or cached. This is so visiting frequent websites takes less time and allows them to load much faster. There are times when simply refreshing the page is not enough, and you have to clear your browser cache to solves some issues.

1. Mozilla Firefox

Step 1 – Cllck the Open Menu icon found on the upper right corner of the browser. The icon will look similar to three stacked bars.

Step 2 – Click the Preferences option, and switch to the Advanced tab.

Step 3 – Once in the Advanced tab, switch to the Network tab.

Step 4 – In the Cached Web Content section, Click the Clear Now button to clear your browser cache.

Clear cache for Mozilla Firefox

2. Google Chrome

Step 1 – Click the Customize icon found on the upper right corner of the browser. The icon will look similar to three stacked bars.

Step 2 – Click the Settings option, and switch to the History tab on the left side.

Step 3 – Click the Clear Browser Data… button.

Step 4 – Select The Beginning of Time option from the dropdown menu, make sure that only the Cached Images and Files option is checked.

Step 5 – Click the Clear Browsing Data button to clear your cache.

Clear cache for Google Chrome

3. Apple Safari

Step 1 – Click the Safari option in the top menu bar.

Step 2 – Click the Preferences… option, then the Preferences window will pop up.

Step 3 – In the Preferences window, switch to the Advanced tab. Once there, make sure the Show Developer Menu In Menu Bar is checked.

Step 4 – In the top menu bar of Apple Safari browser, you will now see a Developer option.

Step 5 – Click the Developer option, then select Empty Caches option to clear your cache.

Clear cache for Safari

4. Internet Explorer

Step 1 – Click the Tools icon found on the upper right corner of the browser. The icon will look similar to a gear.

Step 2 – Click the Internet Options option from the drop-down menu. This will bring up the Internet Options window.

Step 3 – In the General tab, click the Delete… button under the Browsing History section.

Step 4 – Make sure that the Temporary Internet Files and Website Files option is checked.

Step 5 – Click the Delete button to clear your cache.

Clear cache for Internet Explorer 

➤ Plugin Cache

If you’ve installed a 3rd party cache plugin, such as W3TC, or WP Super Cache, then this may also interfere with how your website is functioning and may cause unexpected issues. To clear your plugin cache, please continue reading below.

1. Using the W3TC plugin

Step 1 – In the top menu bar of your WordPress Panel, you will find a Performance tab.

Step 2 – Under the Performance tab, click the Clear Cache option to clear your W3TC plugin cache completely.

Clear cache using W3TC plugin

2. Using WP Super Cache plugin

Step 1 – In the Settings tab of your WordPress Panel, locate the WP Super Cache option.

Step 2 – In the WP Super Cache tab, click the Delete Cache button under the Delete Cached Pages section to clear your plugin cache.

Clear cache using WP Super Cache plugin

➤ Server Cache

In some cases, your Web Hosting may have server caching software installed which may also be the cause of issues on your website. You also need to clear this to solve those issues and to preview any new changes you make on your website.

—————————————

How to Update the Revolution Slider/WPBakery Page Builder plugin

We don’t provide license key of the premium plugin (WPBakery Page Builder or Revolution Slider) in the download package, thus you can’t find it in your package downloads (We bought the extended license of this plugin, for more details in Term & Policy here: https://codecanyon.net/licenses/terms/extended) It means that when these premium plugins are packaged with our themes:

  •  Support is limited
  • Auto-updating functionality is not included

However, don’t worry! We will update our themes to run follow WPBakery Page Builder/Revolution Slider updates. This guide will cover how you can update the Slider Revolution plugin (similar to WPBakery Page Builder plugin)

Note: DO NOT uninstall/reinstall the plugin, as that would also delete your previously built sliders. Please follow this instruction to save previously built sliders once the update process is complete.

1. Find the version of the plugin you’re currently using that is the latest version or not

update-1

Then find the copy of the latest version of the plugin from here: http://support.g5plus.net/forums/topic/download-revolution-slider-visual-composer/ (You have to login/signup to our site by verifying your purchase code to see the links)

2. Using FTP program to update

Navigate to the following directory: wp-content/plugins/ and change the file named revslider to be revslider-old
And then upload the folder named “revslider” folder that can be found inside the zip file you downloaded from us.

download

Finally, delete the old folder that has been renamed.

 

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support team by signing up and submit a new topic. We will be glad to assist you!

Using Preset to setup the Woocommerce shop pages

In G5Theme themes that have been integrated Woocommerce plugin you can setup Woocommerce elements in Woocommerce section Theme Options and main Woocommerce Settings in WP dashboard.

In this article, I will show you an example to using a Preset to setup the full width Woocommerce shop page (i.g: in StartUp theme). Firstly, we will create a new preset that have all options to display an fullwidth layout for any page applied it, then we will apply this preset for Woocommerce shop page (in Preset Settings in Theme Options).

Preset are groups of options that were set beforhand to facilitate use, and overrides options set in the Theme Options (please consult Preset Options article for more details). You can choose the preset to apply for Product Listing page and Single Product page in Preset Settings sections in Theme Options.

This example is just a glimpse of what you can achive by using renewal options in WordPress themes developed by G5Theme, we encourage and highly appreciate discovering the theme by your own way!

Step 1:  Setup Options for the Preset that will be applied for Woocommerce shop page

Note: These above screenshot are StartUp theme demo data, the number of preset options available on each theme are different so we cannot go over them in full detail here. 

10 separates of Preset options will be setup to display as full width layout for any page

Preset Options

  • Page Title

Preset Options

 

 

  • Logo

Preset Options

 

 

  • Top Drawer

Preset Options

 

 

  • Top Bar

Preset Options

 

 

  • Header

Preset Options

 

 

  • Header Customize

Preset Options

 

 

  • Menu

Preset Options

 

 

  • Footer

Preset Options

 

 

  • Colors Setting

Preset Options

 

 

Step 2:  Set Preset applys for each page type in Theme Options.

Preset Options

 

Note: As mentioned above, you can also apply Preset to each Page/Post if you want.

When you create a new page/post or edit a page/post, you can choose a preset from drop-down list then apply the preset to the page/post. All settings in the preset will be applied for this page/post (override settings in Theme Options).

How to change Logo in G5Theme

This guide is used for these theme: WOLVERINE, HANDMADE, MEGATRON, ACADEMIA, PITHREE, ORSON

1. LOGO for entire your website

If you want to setup a logo that affect to entire your website. Go to Theme Options →  Logo Setting . This tab contains all options for setting Logo that appears entire website.

Logo Settings in Theme Options (Ex: ORSON)

2. Custom LOGO for a page or post

If you want to customize a logo that will be used for a page/post only please use Logo settings in Page Options.

This option is used for setting custom Logo in your page. It will overwrite Logo settings in Theme Options. (In Page Options, any option is set to be “Default” which means they will take on the global options set in Theme Options.

Meta Options Logo

Logo settings in Page Options (Ex: ORSON)

You can set the following Logo Options for the Page you are currently editing:

Attribute Description
Logo Desktop
Header Logo Upload header logo if you want custom header logo for this page.
Header Logo Retina Upload Header Logo Retina for retina if you want custom Header Logo Retina for this page
Sticky Logo Upload logo sticky if you want custom logo for this page.
Sticky Logo Retina Upload logo sticky for retina if you want custom logo retina for this page
Logo max height Set max height for logo, if leave empty will take value in Theme Options
Logo padding Set padding for logo, if leave empty will take value in Theme Options
Logo Mobile
Mobile Logo Upload logo if you want custom logo mobile for this page.
Mobile Logo Retina Upload logo mobile for retina if you want custom logo retina for this page
Mobile Logo Max Height Set max height for logo mobile, if leave empty will take value in Theme Options
Mobile Logo Padding Set padding top/bottom for logo, if leave empty will take value in Theme Options

 

This guide is used for these theme: RICA, MOWASALAT, ARVO, MoveCo, ORION, BEYOT, ORGANIZ, StartUp, EMO, APRIL, RUBY BUILD, OARS, ACHILLES

1. LOGO for entire your website

If you want to setup a logo that affect to entire your website. Go to Theme Options →  Logo Setting . This tab contains all options for setting how logo display on page (pls read carefully infomation below each option for more details).

Theme Options Logo

Logo Settings in Theme Options (Ex: APRIL theme)

Description of Logo Options

Attribute Description
Logo Desktop
Logo Upload header logo if you want custom header logo for page used this preset.
Logo Retina Upload Header Logo Retina for retina if you want custom Header Logo Retina for page used this preset
Sticky Logo Upload logo sticky if you want custom logo for page used preset.
Sticky Logo Retina Upload logo sticky for retina if you want custom logo retina for page used this preset
Logo max height Set max height for logo, if leave empty will take value in Theme Options
Logo padding Set padding for logo, if leave empty will take value in Theme Options
Logo Mobile
Logo Upload logo if you want custom logo mobile for page used this preset.
Logo Retina Upload logo mobile for retina if you want custom logo retina for page used this preset
Mobile Logo Max Height Set max height for logo mobile, if leave empty will take value in Theme Options
Mobile Logo Padding Set padding top/bottom for logo, if leave empty will take value in Theme Options

2. Custom LOGO for some pages or posts

If you want to setup a logo that affect to some pages or posts. Go to Preset  →  Logo .

Logo panel has all options for you to setting how logo display on pages that are applied this preset. It will overwrite Logo settings in Theme Options. Any option is set to “Default” which means they will take on the global options set in Theme Options

Meta Options Logo

Logo settings in Preset (Ex: APRIL theme)

When you create a new page/post or edit a page/post, you can choose a preset from drop-down list then apply the preset to the page/post. All settings in the preset will be applied for this page/post and override settings in Theme Options. You can also Edit or Add New Preset by click on buttons next to drop-down list.

 

From a page that has been applied a Preset on the frontend, you can edit the Preset by clicking to Edit Preset button

NOTE: Preset and Page Settings will use the Theme Options value if left empty or if the value is default. They will override Theme Options if any other value is entered. This setup gives users maximum flexibility for setting a global theme option, then being able to override it on a page/post/shortcode basis. You can consult our guide on How to use Preset for more informations.

This guide is used for almost sittuations when you want to change Logo properly on your website, however in some cases you need to specify where your logo that you want to customize located.

Example: If you are using April theme and you want to change logo in the footer, following these steps as below:

https://prnt.sc/hakxqg     https://prnt.sc/hakxz4   https://prnt.sc/hakyec  →  https://prnt.sc/hakyui  → All done!

We highly encourage you to explore the theme options and experimentwith what all the available options can do.

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support Team by signing up and submit a new topic. G5Them Support Team will be glad to assist you.

How to use Element Template

Element Template allows you to save predefined sets of Visual Composer elements as a template and then reuse it in post types that enable Visual Composer. By using templates you will be able to save tons of time in case you need to create specific layout on and on – all you have to do is create your layout and save it, after that you will be able to reuse it whenever you need it.

You can consult our video guide on How to use Visual Composer Element Template for more details (In this video we used Emo theme for example and it is similar to others)

Video guide on How to use Visual Composer Element Template (Ex: Emo theme)

Using templates can dramatically improve page creation process, especially when your pages share same structure. That way you don’t need to repeat same process over and over again. Templates allows you to save predefined sets of elements as a template and then reuse it when you’ll need it next time.

Manage all Element Templates

The screenshot below is all Element Templates in April theme. From WP Dashboard, goto Element Template -> All Element Templates. You can manage all your Element Templates here by edit/delete/view items in list.

Manage all Element Templates

Add New a Element Template

Follow these steps as the screenshot below to create a new Element Template.

Create new Element Template

Use Element Templates

We can use Element Templates that were saved in any post types that enable Visual Composer (ex: post/page)

Add Element Templates to your page/post 

Clicking Add Templates button in Visual Composer Editor will open panel with list of available templates and input field where you can enter name for your new template.

Select the Element Template from list to add to your page/post 

Default Templates tab is list of existing templates. When you want one of your existing templates to be appended to the current page, simply click that template’s title. You can also see the template on the frontend before using by clicking on the left icon.

You can visit official Visual Composer documentation for further details about using Visual Composer elements.

How to use Content Block

Content Block — is specific layout of Visual Composer elements saved, then you will be able to reuse it to display in Page Title area, Top Bar area, Top Drawer or Footer area (configure in Theme Options or Preset, and only Page Title area in Page Options). By using Content Block you will be able to save tons of time in case you need to create specific layout on and apply it to be Top Bar/Top Drawer or Page Title/Footer.

All Content Block in demo Data

The screenshot below is all content block in April theme demo data. You can manage all your content block here by edit/delete/view.

 

Add New a Content Block

The screenshot below show you How to Add New Content Block (in April theme)

Add new content block in April theme demo data.

Use Content Block in Theme Options (similar to Preset)

Top Drawer Option

Specify the Content Block to display as Top Drawer content

Top Bar Option

Specify the Content Block to display as Top Bar content

Page Title Option

Specify the Content Block to display as Page Title content

Footer Option

Specify the Content Block to display as Footer content

Use Content Block in Page Settings

You can also specify the Content Block to display as Page Title content in this page/post only.

Specify the Content Block to display as Page Title content in this page/post

You can consult our video guide on How to use Content Block in EMO theme for more details (In this video we used EMO theme for example and it is similar to others)

———

If you have any troubles configuring your website applications with the above settings you can contact the Support Center by signing up and submit a new topic. G5Theme Support Team will be glad to assist you.
Thankyou for choosing G5Theme!

Sidebar and Widget in G5Theme

Premium WordPress themes developed by G5Theme don’t only come with default built-in Widgets but also extra Widgets that help you build fully function websites.

In order to use these widgets, from WP dashboard, navigate to Appearance → Widgets.

The screenshot below in an example list of pre-defined sidebars as well as their locations on a page, so that you will find it easier when pulling out widgets to set up your site.

All custom Widgets available on April theme

You can add widgets to widget areas simply by hover the Widget then drag-drop to widget area as your liking:

Drag-drop a Widget to widget area

Widgetised Sidebar element in Visual Composer 

Widgetised Sidebar element in Visual Composer help you add any widget areas to display in the page/post

In these theme: ZORKA, DARNA, GROVE, MEGATRON, HANDMADE, ACADEMIA, PITHREE, ORSON, RICA, MOWASALAT, ORION, ARVO, MoveCo, BEYOT, ORGANIZ you can setup Widgets to Top Bar, Top Drawer  or Footer area

add-widget-to-footer

Choose the default Footer sidebar

 add-widget-to-topbar

Choose the default Top Bar sidebar

add-widget-to-topdrawer

Choose the default Top Drawer sidebar

Note: Recently, in our lastest themes you can use Widgetised Sidebar element in Visual Composer to build a Content Block then use this Content Block to display as Top Bar, Top Drawer, Bottom Bar, Footer in Theme Options (or Preset)

Post Options

Beside 3 major groups of  G5Theme options you can use: Theme Options, Preset, Page Settings  (pls consult our guide on How to use G5Theme Options for more details about the relationship between Theme Options, Preset and Page Options) we have ingrated Post Options recently- which located within each post. Post Options remains settings for single post layout, tag/share/navigation/author info of single post and related posts as well, these options will only affect the individual post you change them on. These G5Theme Options would give to you full control over your website and allow you to customize the design without touching a single line of code.

Post Options

From WP-dashboard, navigate to Post → Add New

Post Settings

Post Settings in EMO theme

Any option is set to “Inhirit” which means that it will use the value you have set in Theme Options (Blog section). Insert a different value to override the values in Theme Option.

—————–

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support Team by signing up and submit a new topic. G5Them Support Team will be glad to assist you.