When Can I Renew The Item Support?

There are 3 scenarios for when you can extend or renew item support; At the time of purchase, during your support period, and after your item support has expired.

At the time of purchasing the item. This will cost 30% of the list price, or 37.5% on the item price.

  • Support Upgrade – At the time of purchasing the item. This will cost 30% of the list price, or 37.5% on the item price.
  • Support Extension – Extend item support before it expires. This will cost 50% of the list price, or 62.5% on the item price.
  • Support Renewal – Renew item support once it has expired. This will cost 70% of the list price, or 82.5% on the item price.

Click Here To Read Policy ThemeForest

How do i get in touch with you for a pre-purchase question?

First of all we recommend you to check the Themeforest product detail page. We try to make this page as complete as we can, so you’ll find there description, features and live demo there.

However, if you still have some questions, you can open a ticket in our Help Desk, or email to g5plus(at)outlook(dot)com

We answer all of your questions pretty fast usually, in a couple of hours up to a day.

How To Renew or Extend Support

You are eligible to renew or extend your support subscription if you have less than 6 months support remaining and the author is still supporting the item. The cost of purchasing support can vary according to the different periods of your subscription.

For example, extending your support subscription while it’s still active costs less than renewing it when it has expired. To learn more about this, please read Envato’s ‘Extending and Renewing Item Support’ article found here.

 Step 1 – Login to your ThemeForest account and go to the Downloads tab.

Step 2 – Locate Your Theme purchase. On there, you’ll see how many months of support you have remaining, and beside it there’s an ‘Extend Now’ link. Click here to view an example.

Step 3 – Click the ‘Extend Now’ link, and it will redirect you to the Your Theme’s item page.

Step 4 – Click the ‘Extend Now and Save’ button.

Step 5 – Once you click the ‘Extend Now and Save’ button, you’ll be redirected to the checkout page. Confirm your payment details and follow the on screen prompts to finish purchasing the extension.

Does your themes work with plugins?

Yes, most plugins should work with our themes, however, we can’t guarantee they all will. There are some plugins that conflicts with the code used in the themes, which will make our themes not function properly.
There are thousands of plugins available and we can’t test every one with our themes unfortunately. If the plugin has been coded to WordPress’ standards it’ll work %99 of the time. If not, we’re happy to trouble shoot and figure out if it’s really the plugin’s fault. Just open a support ticket in our Help Desk.

What support do you offer?


The theme is one of the best documented on Themeforest, it comes with instructions which guide you how to use the theme quicly, you can go to http://document.g5plus.net for details.

Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.

Support Channels

G5Theme provides theme related support via our Help Desk(support forums), knowledgebase & video tutorials. We may request you information as: your account wordpress login and ftp details when needed.

Support Time

Our time support are Monday to Friday. During this time, we can generally provide feedback on any support queries within 6 – 14 hours, we will also commit to answer any queries during weekends and holidays within 24-36 hours.

Extent of our support

We only cover support for our themes, and cannot give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use http://www.wordpress.org/support

We understand that there is a fine line between what is considered support & modifications. So we will try help you with any type of query (support or modification), we cannot provide extensive help in terms of modifications. Technical support will thus take priority over modification support. If you need some feature not provided by G5Plus framework and the theme, feel free to contact us and we may include it in one of the future updates. Usually the popular requests take priority.

Definition of modification support

If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we can only provide guidance and you would then need to hire a developer if you don’t have the skills to implement it yourself.