Support is not available on items downloaded through Elements.

According to Envato’s policy, support is not available on items downloaded through Elements, it means that there is no theme or plugin author will be required or expected to support Elements subscribers (You can consult this article from Envato/Themeforest for more details:  https://themeforest.net/page/item_support_policy).

To enable access to support, Elements themes and plugins will need to also be available on Envato Market.
Elements subscribers must purchase a license for the item on ThemeForest or CodeCanyon if they’d like to obtain support.

1During the item support period the author is expected to be available to:
– Answer questions related to the theme.
– Answer your specific questions about the features and functionality of the item
– Provide some guidance on the way the item is designed.
– Help you with issues related to using the item and getting the most value out of its functionality.
– Answer questions about third-party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.
– Find the bugs, conflict related to the third party plugins.

If you would like to have obtained support of the G5 team, you have to purchase our themes. The support service is our top priority with each theme, so G5Theme’s assistance department has a good rating on ThemeForest. With quick response, the questions or tickets are all solved in 24 hours. you will satisfied with this service.

5star

We are glad to assist you. Hopefully, this article is helpful enough to helps you know Support’s From Elements problem .
See you again in other tutorial!

How to create a multilingual WordPress website

By default, WordPress does not come with features required to create a proper multilingual site, but G5Theme offers WordPress themes that all are compatible with multilingual plugins. If you want to build an e-commerce site that will serve a diverse community that speaks multiple languages, then you don’t have many choices. You can use free plugins such as Polylang, qTranslate etc or use a premium plugin like WPML.

We strongly suggest using WPML since it’s the most complete solution for creating a multilingual WP website.

Configuration

After installing and activating the WPML, then you should configure it, the wrong configuration can create many problems for your website so please configure it with caution. We suggest to read this article carefully and proceed with its instructions: How to Create a Multilingual WordPress Site with WPML

Also, you can check WPML official guide for language configuration: WPML Language Setup

Translating

After configuration, then you need to start translating your website contents. Please check the following articles for each section.

Translating Posts/Pages

Translating Categories/Tags/Custom Taxonomies

Translating Menus

Translating Widgets

Translating Strings

Anything that doesn’t fall inside posts, pages or taxonomy goes into String Translation. This includes the site’s tagline, general texts in Admin screens, widget titles and many other texts.

Language Switcher

After translating your website contents, then you should place a language switcher into your website so visitors can simply choose their desired language. Also, you may check language switcher options to achieve your desired style.

Here is our guide on how to translate language on our theme: http://support.g5plus.net/knowledge-base/how-to-change-language-in-g5theme-using-loco-translate-plugin/

Hopefully that this article could give you more details on how to create a multilingual site that used our premium WordPress themes. If you have any questions or concerns, don’t hesitate to let us know by leaving a topic in our support forum. Thank you very much!

 

How to Clear Cache

Sometimes issues that should not normally exist on your webpage are simply because of your own cache and can be quickly removed by clearing the cache out. There are three types of caches that may affect how your website is performing. These caches are Browser Cache, Plugin Cache and Server Cache. Please read below to learn how to clear each type of cache.

  • Browser Cache – this is cache stored by your browser to allow your page content to load faster.
  • Plugin Cache – this is cache specifically from a 3rd party WordPress plugin.
  • Server Cache – this is cache imposed by your hosting company directly from your server.

➤ Clear Browser Cache For Each Browser

Your browser cache, also called Temporary Internet Files for some browsers, serves as a folder where some items such as images, photos, or even entire websites are stored or cached. This is so visiting frequent websites takes less time and allows them to load much faster. There are times when simply refreshing the page is not enough, and you have to clear your browser cache to solves some issues.

1. Mozilla Firefox

Step 1 – Cllck the Open Menu icon found on the upper right corner of the browser. The icon will look similar to three stacked bars.

Step 2 – Click the Preferences option, and switch to the Advanced tab.

Step 3 – Once in the Advanced tab, switch to the Network tab.

Step 4 – In the Cached Web Content section, Click the Clear Now button to clear your browser cache.

Clear cache for Mozilla Firefox

2. Google Chrome

Step 1 – Click the Customize icon found on the upper right corner of the browser. The icon will look similar to three stacked bars.

Step 2 – Click the Settings option, and switch to the History tab on the left side.

Step 3 – Click the Clear Browser Data… button.

Step 4 – Select The Beginning of Time option from the dropdown menu, make sure that only the Cached Images and Files option is checked.

Step 5 – Click the Clear Browsing Data button to clear your cache.

Clear cache for Google Chrome

3. Apple Safari

Step 1 – Click the Safari option in the top menu bar.

Step 2 – Click the Preferences… option, then the Preferences window will pop up.

Step 3 – In the Preferences window, switch to the Advanced tab. Once there, make sure the Show Developer Menu In Menu Bar is checked.

Step 4 – In the top menu bar of Apple Safari browser, you will now see a Developer option.

Step 5 – Click the Developer option, then select Empty Caches option to clear your cache.

Clear cache for Safari

4. Internet Explorer

Step 1 – Click the Tools icon found on the upper right corner of the browser. The icon will look similar to a gear.

Step 2 – Click the Internet Options option from the drop-down menu. This will bring up the Internet Options window.

Step 3 – In the General tab, click the Delete… button under the Browsing History section.

Step 4 – Make sure that the Temporary Internet Files and Website Files option is checked.

Step 5 – Click the Delete button to clear your cache.

Clear cache for Internet Explorer 

➤ Plugin Cache

If you’ve installed a 3rd party cache plugin, such as W3TC, or WP Super Cache, then this may also interfere with how your website is functioning and may cause unexpected issues. To clear your plugin cache, please continue reading below.

1. Using the W3TC plugin

Step 1 – In the top menu bar of your WordPress Panel, you will find a Performance tab.

Step 2 – Under the Performance tab, click the Clear Cache option to clear your W3TC plugin cache completely.

Clear cache using W3TC plugin

2. Using WP Super Cache plugin

Step 1 – In the Settings tab of your WordPress Panel, locate the WP Super Cache option.

Step 2 – In the WP Super Cache tab, click the Delete Cache button under the Delete Cached Pages section to clear your plugin cache.

Clear cache using WP Super Cache plugin

➤ Server Cache

In some cases, your Web Hosting may have server caching software installed which may also be the cause of issues on your website. You also need to clear this to solve those issues and to preview any new changes you make on your website.

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How to change Logo in G5Theme

This guide is used for these theme: WOLVERINE, HANDMADE, MEGATRON, ACADEMIA, PITHREE, ORSON

1. LOGO for entire your website

If you want to setup a logo that affect to entire your website. Go to Theme Options →  Logo Setting . This tab contains all options for setting Logo that appears entire website.

Logo Settings in Theme Options (Ex: ORSON)

2. Custom LOGO for a page or post

If you want to customize a logo that will be used for a page/post only please use Logo settings in Page Options.

This option is used for setting custom Logo in your page. It will overwrite Logo settings in Theme Options. (In Page Options, any option is set to be “Default” which means they will take on the global options set in Theme Options.

Meta Options Logo

Logo settings in Page Options (Ex: ORSON)

You can set the following Logo Options for the Page you are currently editing:

Attribute Description
Logo Desktop
Header Logo Upload header logo if you want custom header logo for this page.
Header Logo Retina Upload Header Logo Retina for retina if you want custom Header Logo Retina for this page
Sticky Logo Upload logo sticky if you want custom logo for this page.
Sticky Logo Retina Upload logo sticky for retina if you want custom logo retina for this page
Logo max height Set max height for logo, if leave empty will take value in Theme Options
Logo padding Set padding for logo, if leave empty will take value in Theme Options
Logo Mobile
Mobile Logo Upload logo if you want custom logo mobile for this page.
Mobile Logo Retina Upload logo mobile for retina if you want custom logo retina for this page
Mobile Logo Max Height Set max height for logo mobile, if leave empty will take value in Theme Options
Mobile Logo Padding Set padding top/bottom for logo, if leave empty will take value in Theme Options

 

This guide is used for these theme: RICA, MOWASALAT, ARVO, MoveCo, ORION, BEYOT, ORGANIZ, StartUp, EMO, APRIL, RUBY BUILD, OARS, ACHILLES

1. LOGO for entire your website

If you want to setup a logo that affect to entire your website. Go to Theme Options →  Logo Setting . This tab contains all options for setting how logo display on page (pls read carefully infomation below each option for more details).

Theme Options Logo

Logo Settings in Theme Options (Ex: APRIL theme)

Description of Logo Options

Attribute Description
Logo Desktop
Logo Upload header logo if you want custom header logo for page used this preset.
Logo Retina Upload Header Logo Retina for retina if you want custom Header Logo Retina for page used this preset
Sticky Logo Upload logo sticky if you want custom logo for page used preset.
Sticky Logo Retina Upload logo sticky for retina if you want custom logo retina for page used this preset
Logo max height Set max height for logo, if leave empty will take value in Theme Options
Logo padding Set padding for logo, if leave empty will take value in Theme Options
Logo Mobile
Logo Upload logo if you want custom logo mobile for page used this preset.
Logo Retina Upload logo mobile for retina if you want custom logo retina for page used this preset
Mobile Logo Max Height Set max height for logo mobile, if leave empty will take value in Theme Options
Mobile Logo Padding Set padding top/bottom for logo, if leave empty will take value in Theme Options

2. Custom LOGO for some pages or posts

If you want to setup a logo that affect to some pages or posts. Go to Preset  →  Logo .

Logo panel has all options for you to setting how logo display on pages that are applied this preset. It will overwrite Logo settings in Theme Options. Any option is set to “Default” which means they will take on the global options set in Theme Options

Meta Options Logo

Logo settings in Preset (Ex: APRIL theme)

When you create a new page/post or edit a page/post, you can choose a preset from drop-down list then apply the preset to the page/post. All settings in the preset will be applied for this page/post and override settings in Theme Options. You can also Edit or Add New Preset by click on buttons next to drop-down list.

 

From a page that has been applied a Preset on the frontend, you can edit the Preset by clicking to Edit Preset button

NOTE: Preset and Page Settings will use the Theme Options value if left empty or if the value is default. They will override Theme Options if any other value is entered. This setup gives users maximum flexibility for setting a global theme option, then being able to override it on a page/post/shortcode basis. You can consult our guide on How to use Preset for more informations.

This guide is used for almost sittuations when you want to change Logo properly on your website, however in some cases you need to specify where your logo that you want to customize located.

Example: If you are using April theme and you want to change logo in the footer, following these steps as below:

https://prnt.sc/hakxqg     https://prnt.sc/hakxz4   https://prnt.sc/hakyec  →  https://prnt.sc/hakyui  → All done!

We highly encourage you to explore the theme options and experimentwith what all the available options can do.

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support Team by signing up and submit a new topic. G5Them Support Team will be glad to assist you.

How to use Element Template

Element Template allows you to save predefined sets of Visual Composer elements as a template and then reuse it in post types that enable Visual Composer. By using templates you will be able to save tons of time in case you need to create specific layout on and on – all you have to do is create your layout and save it, after that you will be able to reuse it whenever you need it.

You can consult our video guide on How to use Visual Composer Element Template for more details (In this video we used Emo theme for example and it is similar to others)

Video guide on How to use Visual Composer Element Template (Ex: Emo theme)

Using templates can dramatically improve page creation process, especially when your pages share same structure. That way you don’t need to repeat same process over and over again. Templates allows you to save predefined sets of elements as a template and then reuse it when you’ll need it next time.

Manage all Element Templates

The screenshot below is all Element Templates in April theme. From WP Dashboard, goto Element Template -> All Element Templates. You can manage all your Element Templates here by edit/delete/view items in list.

Manage all Element Templates

Add New a Element Template

Follow these steps as the screenshot below to create a new Element Template.

Create new Element Template

Use Element Templates

We can use Element Templates that were saved in any post types that enable Visual Composer (ex: post/page)

Add Element Templates to your page/post 

Clicking Add Templates button in Visual Composer Editor will open panel with list of available templates and input field where you can enter name for your new template.

Select the Element Template from list to add to your page/post 

Default Templates tab is list of existing templates. When you want one of your existing templates to be appended to the current page, simply click that template’s title. You can also see the template on the frontend before using by clicking on the left icon.

You can visit official Visual Composer documentation for further details about using Visual Composer elements.

How to use Content Block

Content Block — is specific layout of Visual Composer elements saved, then you will be able to reuse it to display in Page Title area, Top Bar area, Top Drawer or Footer area (configure in Theme Options or Preset, and only Page Title area in Page Options). By using Content Block you will be able to save tons of time in case you need to create specific layout on and apply it to be Top Bar/Top Drawer or Page Title/Footer.

All Content Block in demo Data

The screenshot below is all content block in April theme demo data. You can manage all your content block here by edit/delete/view.

 

Add New a Content Block

The screenshot below show you How to Add New Content Block (in April theme)

Add new content block in April theme demo data.

Use Content Block in Theme Options (similar to Preset)

Top Drawer Option

Specify the Content Block to display as Top Drawer content

Top Bar Option

Specify the Content Block to display as Top Bar content

Page Title Option

Specify the Content Block to display as Page Title content

Footer Option

Specify the Content Block to display as Footer content

Use Content Block in Page Settings

You can also specify the Content Block to display as Page Title content in this page/post only.

Specify the Content Block to display as Page Title content in this page/post

You can consult our video guide on How to use Content Block in EMO theme for more details (In this video we used EMO theme for example and it is similar to others)

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If you have any troubles configuring your website applications with the above settings you can contact the Support Center by signing up and submit a new topic. G5Theme Support Team will be glad to assist you.
Thankyou for choosing G5Theme!

How to Change Text and Link of Custom Text in ORION

Custom Text function is extra Header Area building option in ORION. For example, Custom Text has been used for APPOINTMENT button in Home Creative Agency 01  (This Homepage is applied Home Creative Agency Preset).

orion-custom-text

In this article we will explains How to use Custom Text properly on your website.
This video focuses on showing you How To Change Text and Link of Custom Text on ORION theme.

1. Use Custom Text in Preset

Below is a screenshot of the Header Customize option in Preset Settings, we can select elements for Header navigation by turning On/Off button in each element and Custom Text as well (in below image we set ON Custom Text), that means on any page apply this preset, you are overriding the same global theme option and your Custom Text will be displayed.

Then you can easily change text and link of Custom Text button in the Custom Text Content box as your liking.

orion-custom-text-2

2. Use Custom Text in Theme Options

Below is a screenshot of the Header Customize option in Theme Options, we can drag and drop elements from DISABLE to ENABLE (and vice versa) for Header navigation and Custom Text as well. In below image we draged Custom Text to Enable Header Navigation, that means your Custom Text will be displayed on all the pages throughout your site, unless otherwise specified in Preset.

Then you can easily change text and link of Custom Text button in the Custom Text Content box as your liking.

orion-custom-text-4

You can use Custom Text for setup Header Area in Preset Settings or in Theme Options. If you still confuse about when will we use Preset or Theme Options, you could consult our guide on How G5Theme Options work for more details about relationship between Theme Options, Preset and Page Options and How to use them to create your website.

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support Team by signing up and submit a new topic. G5Them Support Team will be glad to assist you.

How To Use Custom Footer on RICA/ARVO/MOVECO/ORION theme

This guide only use for RICA, ARVO, MOVECO, ORION theme!

Custom Footer function is extra Footer Area building options. Some instances you’d want a page/post have a different footer than the rest of your sight, you can use Custom Footer function in G5Them Options. It is similar to RICA, ARVO and MoveCo theme. In these theme, Custom Footer would only replace Main Footer to display on the frontend.

Note: Custom Footer has not been included in these items: ORSON,PITHREE, PORTON, HEARTSTONE, ACADEMIA, MEGATRON, HANDMADE, WOLVERINE, DARNA, INNOVATION, GROVE, ZORKA, CUPID.

In this article we will show you How To Create and Use Custom Footer on ORION theme.  To learn more about How to build Main Footer please consult our article here: http://support.g5plus.net/knowledge-base/how-to-build-main-footer/

This video focuses on Custom Footer function in G5Theme Options and explains how the Custom Footer work and how to use them properly on your website.

 

1. Add New Custom Footer by Visual Composer elements

orion-custom-footerAdd new an Custom Footer item

2. Set Custom Footer in Theme Options

You can create a new Custom Footer and set it to replace Main Footer in Theme Options

orion-custom-footer-2

 

3. Set Custom Footer in Preset Settings

You can create a new Custom Footer and set it to replace Main Footer in Preset Settings

orion-custom-footer-3

How to Install G5Theme via WordPress

System Required

To install any G5Theme item, your system is required running WordPress 3.9 or higher, PHP5.4 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with.

Many issues that you may run into such as: white screen, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:

  • max_input_vars = 3000
  • memory_limit = 128M
  • max_execution_time = 300
  • max_input_time = 300
  • upload_max_filesize = 64M
  • post_max_size = 64M

Theme Installation

Step 1: Get the ORSON Theme installation package from your account (after login on Themeforest.net) at downloads page and save it to your computer.

Step 2: Login to your WordPress Dashboard

Step 3: Go to Appearance > Themes. Click the Add New button or Add new theme link.

Step 4: Click on the Upload Theme button. Navigate to the folder stores your download package, choose file name “g5plus-theme’sname-v1.0.zip” (ex: g5plus-orson-v1.0.zip) and click Install Now.

Step 5 – Click on the Activate button to activate G5Theme item.

Once your theme is activated, you need to proceed Plugins Installation.

Plugins Installation

All plugins required have been zipped/already into your download package, so you only need to do is click on the “Begin installing plugins” notice and you will be navigated to the Install Required Plugin page

install plugins

You should be navigated to the Install Required Plugin page, which shows reqquired plugins list, all you need is clicking on the checkbox beside “Plugin” label to select all plugins in the list, then choose “Install” from the drop-down list at the top and then click “Apply“.

install plugins

The installing process status will be shown in your browser. It may takes a few minutes, so please be patient.

When the notice “All installations have been completed” appears, click on the “Return to Required Plugins Installer” link to turn back to the plugin list.

install plugins

Next, click on the box beside the Plugin label again to select all plugins and choose Activate this time as image below.

active all required plugins

This video guide focuses on How to install an G5Theme item via WordPress (ex: MOWASALAT)

Congratulations, you have now install G5Theme item completely!

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support team by signing up and submit a new topic. G5Them Support Team will be glad to assist you.

How To Use Custom Post Type

Each G5Theme item will be included different custom post types that depend on its subject, for example with MEGATRON has these Custom Post Types:

  • Pricing Table: play an important role for every company that offers products or services, and help users pick the most appropriate plan for them.
  • Service Table: provide company services
  • Our Team: Our Team is the custom post type to introduce the staff in your organization to the customer.
  • Portfolio: ORSON provide post type Portfolio to create 1 or more portfolio for your website
  • Count down: ORSON provide post type Countdown to create time count down that insert to comming soon or under construction page

It’s up to purpose of each theme item that we have difference Custom Post Types.

This video focuses on How to create a new Portfolio/Our Team item properly on your website.

CREATE A NEW PORTFOLIO ITEM

G5Theme provide a Portfolio custom post type that lets you feature your work in style. To create a new Portfolio items follow the steps below: (It is similar to other Custom Post Types)

Step 1: Go to Portfolio > Add New in your Dashboard.

Step 2: Click on Add New to create new portfolio. Create a title and insert your post content in the editing field. You can use any of our short code builder elements inside the post.

Step 3: Add Categories from the right side. To assign it to the post, check the box next to the Category name. These Categories are the filters that will sit above your portfolio images and allow you to filter the different types of projects.

Step 4: Add Tags from the right side. Type the name of the tag in the field, separate multiple tags with commas.

Step 5: To select Feature Image click the first Featured Image Box, select an image and click “Set Featured Image”. This is image that display on shortcode portfolio

Step 6: Add portfolio custom information by input to ‘Custom Field‘ section. You can add multiple file by click ‘Add custom field

Step 7: Add portfolio extra information by input to ‘Portfolio Extra‘ section. In case you want link portfolio to another page out site or in site when click portfolio you need input link to ‘Link to detail

Step 8: Select detail layout. For example in ORSON provide 7 layouts : Horizonal slide, Vertical slide, Small slide, Big slide, Center gallery small, Right gallery small, Full content

Step 9: Once you are finished, click Publish to save the portfolio post

SETTINGS CUSTOM POST TYPE

Each custom post type has each page setting to change slug, display name. To change setting custom post type follow the steps below:

Step 1: Go to ‘Custom Post Type’ (ex: Portfolio ) > Settings in your Dashboard.

Step 2: Input value to ‘New slug post type’ and ‘New name post type

Step 3: Input value to ‘New slug category‘ and ‘New name category‘ .

Step 4: Once you are finished, click ‘Save Changes‘ to save the settings

If you have any troubles configuring your website applications with the above settings you can contact the G5Theme Support Team by signing up and submit a new topic. G5Theme Support Team will be glad to assist you.