These below articles are guide collections for customers who using G5Theme items:
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Thank you in advance!
Child theme is the perfect solution for the customers who want to modify the G5Theme theme files or organize custom CSS and keep this changes after them updates.
The installation of the G5Theme child theme is run the same as the main theme. More details can be found in this post.
Navigate to Appearance → Themes in your WordPress admin dashboard and follow these step as below
Select g5plus-theme-name-child.zip file you extracted from .zip file downloaded from Themeforest and click Install Now button
Now that you have the child theme active, you can begin to add your custom css into the child theme style.css file via Appearance Editor.
It is important to keep the full directory of the modified file as to those in the parent theme (e.g.: if you’ve modified the file in inc/actions.php, the child theme should contain the inc folder with the actions.php file inside).
We recommend you to visit the WordPress official documentation as well: https://codex.wordpress.org/Child_Themes .
In order to avoid errors, it is important to remember, that if you have any modified PHP, JS or CSS files included into G5Theme child theme, it is necessary to keep them updated in accordance with the G5Theme theme updates release.
Many common issues that you may run into such as: white screen, demo content fails when importing, message “Fatal error: Allowed memory size of xxxxxx bytes exhausted” empty page content and other similar issues… are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this by your own by following these steps as below:
To fix the Allowed memory size exhausted error, we need to increase the memory limit. This memory_limit can be changed in the php.ini in the public_html folder in your hosting account. This error can creep up in your website during the normal development process.
Step 1: Login to your cPanel
Step 2: Go to the File Manager.
Select the Web root (public_html/www) directory and click Go.
Step 3: Find the php.ini file in the public_html.
Note: If you do not have a php.ini in your public_html files, you can have our tech support staff restore the php.ini to your public_html directory.
Open the php.ini with the code editor.
Step 4: Find the following section in the php.ini file, then increase those limits to a minimum as follows:
Save the changes.
Step 5: In order for your memory limit to take effect you will need to make the php.ini recursive.
Making your php.ini file affect all child folders as well is referred to as making the file “recursive“. To make your public_html/php.ini file recursive, edit (or create the file if it doesn’t exist) your public_html/.htaccess file and add the following code:
suPHP_ConfigPath /home/username/public_html
(replace username with your cPanel username) This line you entered is specifying the directory where the php.ini is located that you want to make recursive. This change is immediate, so you should see the update right away.
After saving the changes, be sure to create a phpinfo page in one of your subdirectories and test the results.
Video guide on How to View your PHP Settings with a PHPinfo page
When looking at your phpinfo page, the “Loaded Configuration File” should reflect the php.ini file that you wanted to make recursive.
Now visit the site. You should not see the “Allowed memory size” error anymore. If the error still shows on your website, there may be a setting within the software itself that is overriding the change or the php.ini in the public-html may be overriden by another setting elsewhere. If this is the case, you can contact our our tech support staff to have them look into the error further.
The official WordPress guide on this topic can be found here: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
To receive G5Theme Support, please kindly follow these steps as below:
Step 1 – Click Here To Create An Account, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net.
– Login on Themeforest.net and go to your Download page
– You will find out your PURCHASE CODE in that license file.
Step 2 – Once you are signed up, you need to sign into our support center with your new account.
Step 3 – Before you submit a support ticket please pay attention to the following things:
Step 4 – If you cannot find the answer to your question, please submit a support ticket, and make sure that you create the support ticket in the forum theme you bought. G5Theme Support Team will be glad to assist you.
If you have more than 6 months support, You need to Extend your support subscription
Thank you very much for choosing G5Theme!
We would like to say thank you for choosing WordPress development tools by G5Theme. Hopefully this extended knowledge base will help you find everything you need to use our item.
Our customers on Envato can get the updated versions of the theme for lifetime without paying any other fee. There are two ways to update G5Theme items. The first method is to use Envato Market plugin which was included in G5Theme. The second is the upload the theme manually, either via FTP or WordPress. This is the traditional method and this method requires you to download the update-theme files from ThemeForest first.
This is a quick and easy way to make sure that you keep all of your wordpress themes from ThemeForest up-to-date. This plugin help you to install WordPress themes purchased from ThemeForest & CodeCanyon by connecting with the Envato Market API using a secure OAuth personal token
Note: We highly recommend backing up your theme, files and entire database before updating.
Step 1 – Install and activate Envato Market plugin
Step 2 – Navigate to the WordPress Dashboard => click on the Envato Market, then click on Generate a personal token link to create an Envato API token.
Step 3 – Log in your Envato Account, then you will see a window with permission request of the plugin to access via your Envato account. Insert your Token name, check the options you want and click to Agree to the Term and Conditions and choose Create Token button to create your token.
Step 4 – Back to your WordPress installation and insert your Envato API token and choose Save Changes. When your token is saved and validated, the Envato Market plugin was successfully synced to your site and your purchased items will be right in your site.
Step 5 – When there is any update available for these item, a notice will be shown. In addition, you will see the notice on the core WordPress update page in Dashboard -> Updates.
To update Envato item using Envato Market Plugin, you just need to click on Update Available link in the update notice. All you need is waiting for the update to complete. A success notification will be displayed once the theme is updated successfully.
Step 6 – Don’t forget to update the G5Theme-Framework
With the Manual Update Method, you can either choose to upload the theme files manually via FTP or WordPress. Before you can update manually, you have to download the theme files from ThemeForest. Continue reading below for instructions on how to download the theme files and how to upload them.
Note: We highly recommend backing up your theme, files and entire database before updating.
Step 1 – Login to your ThemeForest account, navigate to your ‘Downloads’ tab and locate your G5Theme purchase.
Step 2 – Click the ‘Download’ button and choose to either download the ‘Installable WordPress file only’, which is just the WordPress installable file or choose to download ‘All Files & Documentation’ which is the full G5Theme package.
Step 3 – After downloading the files, you need to decide if you want to upload the theme files via FTP or WordPress. For instructions on both methods, please continue reading below.
Uploading the theme files via FTP requires you to delete your old theme folder entirely. This is to ensure that any deprecated theme files that could cause update issues are removed completely.
Step 1 – Log into your server using FTP and navigate to the [your_website]\wp-content\themes\[your_G5theme_folder].
Step 2 – Backup [your_G5theme_folder] by saving it to your computer, or simply delete it. Your content such as pages, options, images and posts will not be lost or erased by doing this. However, any customizations to the theme’s core files, such as PHP files will be lost unless you’re using a child theme.
Step 3 – Retrieve the theme files you’ve just downloaded. If you’ve downloaded the Installable WordPress file, then you only need to extract it once to get to the update version of [your_G5theme_folder].
Update-theme
Step 4 – Once extracted you can drag and drop the new G5Theme folder into [your_website]\wp-content\themes\ … location.
Step 5 – Don’t forget to update the G5Theme-Framework
Step 1 – First you need to deactivate your current G5Theme located in the WordPress Dashboard > Appearance > Themes section of your Installation. To deactivate, simply switch to a different theme.
Step 2 – After deactivating you can go ahead and delete it. To do this, hover over the theme thumbnail then click ‘Theme Details’. In the bottom right corner of the window, click the ‘Delete’ button. Your content such as pages, options, images and posts will not be lost or erased by doing this. However, any customizations to the theme’s core files, such as PHP files will be lost unless you’re using a child theme.
Delete theme
Step 3 – Retrieve the theme files you’ve just downloaded. If you’ve downloaded the installable WordPress file, then you do not need to extract it. If you’ve downloaded the Full Theme Package, you have to extract it once to access the secondary ‘g5plus-themename-ver1.1.zip’ file.
Step 4 – Then install by uploading the new version (.zip file).
Upload new version on Mowasalat update package
Once uploaded, click ‘Install Now’
Step 5 – When this has completed successfully, re-activate the theme by clicking the ‘Activate’ link.
Step 6 – Don’t forget to update the G5Theme-Framework
After you are done updating your theme please also perform the following steps:
Whenever you update ANY plugin, theme or WordPress you must clear your browser and site cache to help avoid any potential cache related bugs.
AFTER you update your theme please make sure to update your visual composer as well following the guide for updating the theme’s recommended plugins. If you update the theme and not the Visual Composer you may run into issues.
Note: If you’re using a ecommerce theme supported WooCommerce from G5Theme (such as ORSON, HANDMADE, ARVO…), you need to do as follow to update the theme version that compatible with Woocommerce 3.0+
WooCommerce 3.0+ is a major update, and we alway try our best to resolve compatible problem in the theme update shortly. It is important that you make database backups and ensure theme version and extensions are 3.0 compatible (Check carefully our change logs, ex on Zorka: http://themes.g5plus.net/zorka/changelog.html), then delete the old theme version file before upgrading.
If you’ve used any WooCommerce related plugins please consult with respective plugin’s author. After update theme, if you have any troubleshooting with Woocommerce, it might be a plugin or other conflict (custom code etc). We definitely recommend getting in touch with us with screenshots to get us to figure out what is causing the issues ASAP. We’ll be glad to get you sorted.
Troubleshooting (related topics in customers support)
After updation product pages are not working properly
If you’re still having trouble upgrading your theme after reading this post, let us help! G5Theme awesome support team can help you with any issue.
Please follow the instruction in screenshot below to get the license file for your purchase on Envato.
– Login on Themeforest.net and go to your Download page
– You will find out your PURCHASE CODE in that license file.
If you have any troubles configuring your website applications with the above settings you can contact the Support Center by signing up and submit a new topic. G5Theme Support Team will be glad to assist you.
Thank you for choosing G5Theme!
Sometime, you will want to send FTP access, WordPress Admin access information or any sensitive information. In that case, a private reply is pretty helpful to send a topic reply privately, only topic creator and G5Theme’s staff can read that reply.
To do so, please find out the “Set as private reply” checkbox over Topic Reply Form and make sure it has been checked.
