Before you submit a support ticket please check the following steps
- Make sure you are running the latest version of my theme by click Changelog on item description for each theme and the latest version of WordPress.
- Check our Documentation and Knowledgebase for the answer to your question.
- Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
- Make sure you’ve cleared all your caches.
- If you cannot find the answer to your question, please submit a support ticket, G5Theme Support Team will be glad to assist you.
- To create a new ticket, choose the forum for the theme you bought to create a new topic.
Thank you very much for choosing G5Theme!