Before You Submit A Topic/Ticket

Welcome to G5Theme

We would like to say thank you for choosing WordPress development tools by G5Theme. Hopefully this extended knowledge base will help you find everything you need to use our item.

Before you submit a support ticket please check the following steps

  • Make sure you are running the latest version of my theme by click Changelog on item description for each theme and the latest version of WordPress.

  • Check our Documentation and Knowledgebase for the answer to your question.
  • Disable any additional 3rd party plugins you may be using to see if it fixes the issue.
  • Make sure you’ve cleared all your caches.
  • If you cannot find the answer to your question, please submit a support ticket, G5Theme Support Team will be glad to assist you.
  • To create a new ticket, choose the forum for the theme you bought to create a new topic.
If you still need further assistance please submit a ticket with your issue or question directly, and our fast and highly experienced support team will help you out.
Thank you very much for choosing G5Theme!