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[icon_box title=”FAQs” title_size=”3″ link=”faq” icon_width=”80″ icon_height=”80″ icon_color=”#ffffff” icon_bg_color=”#363635″ icon_radius=”80″ margin_top=”-40″ desc_padding=”20″ icon_position=”top” icon_effect=”second” icon_eff_color=”#FCA9A6″ icon_size=”24″ icon=”fa fa-question”]Regular questions & answers are presented here in the FAQs area.[/icon_box]
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[icon_box title=”Knowledge Base” title_size=”3″ link=”knowledge-base” icon_width=”80″ icon_height=”80″ icon_color=”#ffffff” icon_bg_color=”#363635″ icon_radius=”80″ margin_top=”-40″ desc_padding=”20″ icon_position=”top” icon_effect=”second” icon_eff_color=”#FCA9A6″ icon_size=”24″ icon=”fa fa-book”]The fastest way to get support is finding the answer through Knowledge Base system.[/icon_box][/column]
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[icon_box title=”Support Forum” title_size=”3″ link=”forums” icon_width=”80″ icon_height=”80″ icon_color=”#ffffff” icon_bg_color=”#363635″ icon_radius=”80″ margin_top=”-40″ desc_padding=”20″ icon_position=”top” icon_effect=”second” icon_eff_color=”#FCA9A6″ icon_size=”24″ icon=”fa fa-comment”]You can also easy to find out the answer over existing topics on the support forum.[/icon_box]
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[column width=”1/2″][kb_articles title=”Latest Knowledge Base” number=”5″ order_by=”popular”][/kb_articles][kb_category title=”Categories” number=”6″ order_by=”name”][/kb_category] [/column]
[column width=”1/2″][recent_topics title=”Recent Topics” number=”8″ parent_forum_id=”any” show_author=”true” order_by=”newness”][/recent_topics][/column]
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Support Policy
-
Support for my items includes:
- We offer support for our customers Mon-Sat 8:00am-6:00pm (GMT + 7)
- We reply on all questions within 12-24 hours
- Responding to questions or problems regarding the item and its features.
- Fixing bugs and reported issues.
- Providing updates to ensure compatibility with new software versions.
-
Item support does not include:
- Installation services.
- Support for third party software and plug-ins.
Due to different timezone, you may get very fast response when we are available; our timezone is: GMT+7
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